Independent People

for Complaint Investigations, Reviews & Inspection

Solutions for Local Authorities & Social Care Providers
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Who are we

RRC is a consortium of qualified independent people undertaking complaint investigations, management investigations, reviews, and inspection roles for local authorities, schools, charities, voluntary and private sector organisations.

Independent people available are experienced across the full range of children and adult social care, health, and education services.

Complaint Investigation

Independent Persons and Investigating Officers for Statutory Children and Adult Social Care Service Complaints

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Secure Accommodation Reviews

Independent Persons for Secure Accommodation Reviews

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School Complaint and HR Investigations

Independent investigations for Schools

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Regulation 44 Visitors

Independent Visitors completing Regulation 44 Visits

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IO/IP Forum

Complaint investigations and review panels

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Training

Flexible training for Independent Workers

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Mediation

Transparent and Credible Mediation Services

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Trusted by many UK Councils

How can we help you?

Are you a Local Authority, Health, Social Care, Education or Housing Provider?

Find out how efficient and cost effective it is to commission a range of management support solution…

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Are you a service user with a complaint about health or social care, education or housing?

Do you have a complaint about health or social care, education or housing? If so do you know how to raise your complaint and what you should…

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Are you a Freelance Health or Social Care Professional?

Would you like to work with RRC in providing a range of freelance specialist services from complaint investigations…

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Very pleased with the service and the professionalism. RRC staff are experienced and knowledgeable. Organisational systems at RRC are reliable and secure.

Local Authority Complaints Manager

Children’s Services

Despite a late referral, RRC were prompt in getting back to me and arranged an Independent Person immediately.

Secure Accommodation Review Chair

Children’s Social Care

Please pass on my thanks to the Investigating Officer for pulling together information in regard to such a complex set of complaints …

Head of Commissioning

Adult Social Care

We have been very pleased with the Regulation 44 inspection visitor service from RRC. The Regulation 44 Visitor is very knowledgeable and experienced in children’s residential care. The quality of inspection reports are excellent.

Registered Provider

Independent Children’s Home

The independent element, scrutiny and recommendations of the RRC investigating officer enabled us to revise our procedures improving service.

Policy Development Manager

Children’s Services

Always quick to respond delivering an efficient and reliable complaint investigation service. Review panels are quickly put together with RRC managing all arrangements.

Local Authority Complaints Manager

Adult Services

The independent person was very knowledgeable and experienced in children’s social care issues. Her contributions were very helpful and useful to the review panel.

Secure Accommodation Review Chair

Integrated Safeguarding, Children’s Services

Credibility and trust was important to us. RRC were able to deliver this which provided much needed reassurance to very distressed complainants in a difficult complaint investigation.

CEO

National Charity

The Regulation 44 inspection visits by RRC are always thorough. Reports are detailed and helpful recommendations are always provided.

Registered Provider

Independent Children’s Home

Very pleased with the service and the professionalism. RRC staff are experienced and knowledgeable. Organisational systems at RRC are reliable and secure.

Local Authority Complaints Manager

Children’s Services

Despite a late referral, RRC were prompt in getting back to me and arranged an Independent Person immediately.

Secure Accommodation Review Chair

Children’s Social Care

Please pass on my thanks to the Investigating Officer for pulling together information in regard to such a complex set of complaints …

Head of Commissioning

Adult Social Care

We have been very pleased with the Regulation 44 inspection visitor service from RRC. The Regulation 44 Visitor is very knowledgeable and experienced in children’s residential care. The quality of inspection reports are excellent.

Registered Provider

Independent Children’s Home

The independent element, scrutiny and recommendations of the RRC investigating officer enabled us to revise our procedures improving service.

Policy Development Manager

Children’s Services

Always quick to respond delivering an efficient and reliable complaint investigation service. Review panels are quickly put together with RRC managing all arrangements.

Local Authority Complaints Manager

Adult Services

The independent person was very knowledgeable and experienced in children’s social care issues. Her contributions were very helpful and useful to the review panel.

Secure Accommodation Review Chair

Integrated Safeguarding, Children’s Services

Credibility and trust was important to us. RRC were able to deliver this which provided much needed reassurance to very distressed complainants in a difficult complaint investigation.

CEO

National Charity

The Regulation 44 inspection visits by RRC are always thorough. Reports are detailed and helpful recommendations are always provided.

Registered Provider

Independent Children’s Home