Who are we
RRC is a consortium of qualified independent people undertaking complaint investigations, management investigations, reviews, and inspection roles for local authorities, schools, charities, voluntary and private sector organisations.
Independent people available are experienced across the full range of children and adult social care, health, and education services.
Complaint Investigation
Independent Persons and Investigating Officers for Statutory Children and Adult Social Care Service Complaints
Secure Accommodation Reviews
Independent Persons for Secure Accommodation Reviews
School Complaint and HR Investigations
Independent investigations for Schools
Regulation 44 Visitors
Independent Visitors completing Regulation 44 Visits
RRC i Independents
Independent Social Care Workers Connectivity Hub
Training
Flexible training for Independent Workers
Mediation
Transparent and Credible Mediation Services
Trusted by many UK Councils
How can we help you?
Very pleased with the service and the professionalism. RRC staff are experienced and knowledgeable. Organisational systems at RRC are reliable and secure.
Local Authority Complaints Manager
Children’s Services
Despite a late referral, RRC were prompt in getting back to me and arranged an Independent Person immediately.
Secure Accommodation Review Chair
Children’s Social Care
Please pass on my thanks to the Investigating Officer for pulling together information in regard to such a complex set of complaints …
Head of Commissioning
Adult Social Care
We have been very pleased with the Regulation 44 inspection visitor service from RRC. The Regulation 44 Visitor is very knowledgeable and experienced in children’s residential care. The quality of inspection reports are excellent.
Registered Provider
Independent Children’s Home
The independent element, scrutiny and recommendations of the RRC investigating officer enabled us to revise our procedures improving service.
Policy Development Manager
Children’s Services
Always quick to respond delivering an efficient and reliable complaint investigation service. Review panels are quickly put together with RRC managing all arrangements.
Local Authority Complaints Manager
Adult Services
The independent person was very knowledgeable and experienced in children’s social care issues. Her contributions were very helpful and useful to the review panel.
Secure Accommodation Review Chair
Integrated Safeguarding, Children’s Services
Credibility and trust was important to us. RRC were able to deliver this which provided much needed reassurance to very distressed complainants in a difficult complaint investigation.
CEO
National Charity
The Regulation 44 inspection visits by RRC are always thorough. Reports are detailed and helpful recommendations are always provided.