
Independent People for
Complaint Investigations, Reviews and Inspection
Solutions for Local Authorities & Social Care Providers

Complaint Investigations
Since 2003, RRC has provided a nationwide
Independent Person and Independent Investigating
Officer service to Local Authorities, voluntary and
charitable organisations under annual contracts or
through spot purchase arrangements.

Secure Accomodation Reviews
Since 2003 RRC has provided Independent Persons
to take part in the review of children and young
people held in Secure Accommodation under
Regulation 15 of the Children (Secure Accommodation)
Regulations 1991.

Regulation 44 Visits
Since 2009 RRChas provided Local Authorities
and independent sector children’s home providers
with experienced independent Regulation 44 Visitors
under the Children’s Home (England) Regulations 2015
(previously referred to as Regulation 33 Visitors)

Management Investigations
RRC provides a range of flexible and responsive
independent management investigation / support / review
solutions for Local Authorities and other statutory
and non statutory organisations including the private sector.

RRC i Independents
RRC i is a simple FREE to use connectivity hub
for qualified professionals in social care working
as ‘Independents’. Social care workers and
managers (must have professional qualification*)
wishing to work independently (freelance) can
register and showcase their profiles locally, regionally
and nationally. Organisations and individuals requiring
independent social care professionalscan search RRC i and hire direct.

Training
RRC believes training should be accessible by
everyone from a range of platforms and delivered
by multiple providers. RRC is developing flexible
and affordable online training for Independents
covering a range of topics. RRC will provide information
here about the training options as they become available.

Mediation
RRC provides a simple and transparent and credible
mediation service. Our independent mediators can
help resolve disputes and conflict at various stages of
disagreement. Our mediators are completely independent
and neutral helping to facilitate negotiation and discussion
aimed at reaching agreements and resolution.

Independent People for
Complaint Investigations, Reviews and Inspection
Solutions for Local Authorities & Social Care Providers

Complaint Investigations
Since 2003, RRC has provided a nationwide
Independent Person and Independent
Investigating Officer service...

Secure Accomodation Reviews
Since 2003 RRC has provided Independent
Person to take part in the review
of children and young people...

Regulation 44 Visits
Since 2009 RRC has provided Local Authorities
and independent sector children’s
providers with experienced independent...

Management Investigations
RRC provides a range of flexible and responsive
independent management investigation
/ support / review solutions...

RRC I Independents
RRC i is a simple FREE to use connectivity hub
for qualified professionals in social care
working as ‘Independents’.

Training
RRC believes training should be accessible by
everyone from a range of platforms and
delivered by multiple providers.

Mediation
RRC provides a simple and transparent and
credible mediation service. Our independent
mediators can help resolve disputes...
Independent People
for Complaint / Management Investigations, Reviews and Inspection
Established in 2003 RRC has worked with Local Authorities and other social care organisations around the UK providing a range of independent person solutions for statutory social care complaint investigations (children and adult services) to independent person involvement in secure accommodation reviews, independent inspection visits of children’s home and independent management investigations and safeguarding reviews.
RRC is a consortium of qualified independent people experienced across the full range of children and adult social care services.
Secure and encrypted file sharing
Delivering reliable, compliant and credible independent investigation, inspection, review and management solutions nationwide since 2003
Annual contracts and spot purchase
Fully vetted and insured professionals
Flexible and efficient
Real time monitoring of work

Find out how efficient and cost effective it is to commission a range of management support solution…
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Do you have a complaint about health or social care, education or housing? If so do you know how to raise your complaint and what you should…
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Would you like to work with RRC in providing a range of freelance specialist services from complaint investigations…
- Read more -Testimonials
What our clients say about us:
Very pleased with the service and the professionalism. RRC staff are experienced and knowledgeable. Organisational systems at RRC are reliable and secure.
Despite a late referral, RRC were prompt in getting back to me and arranged an Independent Person immediately.
Please pass on my thanks to the Investigating Officer for pulling together information in regard to such a complex set of complaints …
We have been very pleased with the Regulation 44 inspection visitor service from RRC. The Regulation 44 Visitor is very knowledgeable and experienced in children’s residential care. The quality of inspection reports are excellent.
The independent element, scrutiny and recommendations of the RRC investigating officer enabled us to revise our procedures improving service.
Always quick to respond delivering an efficient and reliable complaint investigation service. Review panels are quickly put together with RRC managing all arrangements.
The independent person was very knowledgeable and experienced in children’s social care issues. Her contributions were very helpful and useful to the review panel.
Credibility and trust was important to us. RRC were able to deliver this which provided much needed reassurance to very distressed complainants in a difficult complaint investigation.
The Regulation 44 inspection visits by RRC are always thorough. Reports are detailed and helpful recommendations are always provided.