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Independent People for

Complaint Investigations, Reviews and Inspection

Solutions for Local Authorities & Social Care Providers

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Complaint Investigations

Since 2003, RRC has provided a nationwide
Independent Person and Independent Investigating
Officer service to Local Authorities, voluntary and
charitable organisations under annual contracts or
through spot purchase arrangements.

Secure-Accommodation-Reviews

Secure Accomodation Reviews

Since 2003 RRC has provided Independent Persons
to take part in the review of children and young
people held in Secure Accommodation under
Regulation 15 of the Children (Secure Accommodation)
Regulations 1991.

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Regulation 44 Visits

Since 2009 RRChas provided Local Authorities
and independent sector children’s home providers
with experienced independent Regulation 44 Visitors
under the Children’s Home (England) Regulations 2015
(previously referred to as Regulation 33 Visitors)

Management-Investigation

Management Investigations

RRC provides a range of flexible and responsive
independent management investigation / support / review
solutions for Local Authorities and other statutory
and non statutory organisations including the private sector.

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RRC i Independents

RRC i is a simple FREE to use connectivity hub
for qualified professionals in social care working
as ‘Independents’. Social care workers and
managers (must have professional qualification*)
wishing to work independently (freelance) can
register and showcase their profiles locally, regionally
and nationally. Organisations and individuals requiring
independent social care professionalscan search RRC i and hire direct.

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Training

RRC believes training should be accessible by
everyone from a range of platforms and delivered
by multiple providers. RRC is developing flexible
and affordable online training for Independents
covering a range of topics. RRC will provide information
here about the training options as they become available.

Mediation

Mediation

RRC provides a simple and transparent and credible
mediation service. Our independent mediators can
help resolve disputes and conflict at various stages of
disagreement. Our mediators are completely independent
and neutral helping to facilitate negotiation and discussion
aimed at reaching agreements and resolution.

Independent People for

Complaint Investigations, Reviews and Inspection

Solutions for Local Authorities & Social Care Providers

Complaint Investigations

Since 2003, RRC has provided a nationwide
Independent Person and Independent
Investigating Officer service...

Secure Accomodation Reviews

Since 2003 RRC has provided Independent
Person to take part in the review
of children and young people...

Regulation 44 Visits

Since 2009 RRC has provided Local Authorities
and independent sector children’s
providers with experienced independent...

Management Investigations

RRC provides a range of flexible and responsive
independent management investigation
/ support / review solutions...

RRC I Independents

RRC i is a simple FREE to use connectivity hub
for qualified professionals in social care
working as ‘Independents’.

Training

RRC believes training should be accessible by
everyone from a range of platforms and
delivered by multiple providers.

Mediation

RRC provides a simple and transparent and
credible mediation service. Our independent
mediators can help resolve disputes...

Independent People

for Complaint / Management Investigations, Reviews and Inspection



Established in 2003 RRC has worked with Local Authorities and other social care organisations around the UK providing a range of independent person solutions for statutory social care complaint investigations (children and adult services) to independent person involvement in secure accommodation reviews, independent inspection visits of children’s home and independent management investigations and safeguarding reviews.

RRC is a consortium of qualified independent people experienced across the full range of children and adult social care services.

Secure and encrypted file sharing

Delivering reliable, compliant and credible independent investigation, inspection, review and management solutions nationwide since 2003

Annual contracts and spot purchase

Fully vetted and insured professionals

Flexible and efficient

Real time monitoring of work

Some of our Clients



Are you a Local Authority, Health, Social Care, Education or Housing Provider?

Find out how efficient and cost effective it is to commission a range of management support solution…

- Read more -
Are you a service user?

Do you have a complaint about health or social care, education or housing? If so do you know how to raise your complaint and what you should…

- Read more -
Are you a Freelance Health or Social Care Professional?

Would you like to work with RRC in providing a range of freelance specialist services from complaint investigations…

- Read more -

Testimonials

What our clients say about us:



Very pleased with the service and the professionalism. RRC staff are experienced and knowledgeable. Organisational systems at RRC are reliable and secure.

Local Authority Complaints ManagerChildren’s Services

Despite a late referral, RRC were prompt in getting back to me and arranged an Independent Person immediately.

Secure Accommodation Review ChairChildren’s Social Care

Please pass on my thanks to the Investigating Officer for pulling together information in regard to such a complex set of complaints …

Head of Commissioning Adult Social Care

We have been very pleased with the Regulation 44 inspection visitor service from RRC. The Regulation 44 Visitor is very knowledgeable and experienced in children’s residential care. The quality of inspection reports are excellent.

Registered Provider Independent Children’s Home

The independent element, scrutiny and recommendations of the RRC investigating officer enabled us to revise our procedures improving service.

Policy Development ManagerChildren’s Services

Always quick to respond delivering an efficient and reliable complaint investigation service. Review panels are quickly put together with RRC managing all arrangements.

Local Authority Complaints ManagerAdult Services

The independent person was very knowledgeable and experienced in children’s social care issues. Her contributions were very helpful and useful to the review panel.

Secure Accommodation Review ChairIntegrated Safeguarding, Children’s Services

Credibility and trust was important to us. RRC were able to deliver this which provided much needed reassurance to very distressed complainants in a difficult complaint investigation.

CEONational Charity

The Regulation 44 inspection visits by RRC are always thorough. Reports are detailed and helpful recommendations are always provided.

Registered ProviderIndependent Children’s Home
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