Complaint Investigations
Accountability and Scrutiny
In today’s climate of accountability and scrutiny, it is essential that public services ensure systems are in place to monitor the quality of services provided to meet the needs of the service user and for those services to meet and exceed local and national best value indicators.
Transparent and Credible
Transparency and credibility is often questioned when auditing, reviewing and developing services ‘in-house’ or following complaints and/or serious case reviews.
RRC supports organisations overcome these and other hurdles by providing a range of independent investigation, reviewing and evaluating solutions by impartial independent social care professional to produce objective, balanced and above all credible recommendations for organisations to consider.
Independent Solutions
RRC provides viable independent solutions to Local Authorities and other organisations wishing to ensure independence in:
Pro-Bono Work
As part of our community initiative, If you are a small community organisation, voluntary group, charity or other not for profit organisation with limited resources, RRC will be able to provide you with specialist advice, guidance and support at no cost to assist you in dealing with complaints and managing investigations. RRC prides itself in the quality of the support and services we provide and we want that to be open and accessible to everyone.