Diverse network of experienced IOs from health and social care backgrounds as well as other disciplines.
All IOs fully vetted with enhanced DBS disclosures, verified references, comprehensive insurance and photo ID cards
Secure GDPR compliant systems for sharing data with Local Authorities
Secure and encrypted case management software for IOs that is fully GDPR compliant with data tracking, time tracking and secure email
Monthly performance monitoring and reporting of progress, timescales and time spent on investigations
Established peer support network, access to training and supervision for IOs
Comprehensive complaint investigation/mediation reference resources, guidance documents and templates
Quality management processes with bespoke protocols for each Local Authority